phone: 0161637 2822
If you have any questions or you would like a free of charge no obligation quote please feel free to call, email or leave your details in the contact box.
*when requesting samples please quote the fabric code
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
How do we store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How can our site visitors withdraw their consent?
if you don’t want us to process your data anymore, please contact us at email@example.com or send us mail to: 37 Park Road, Salford, Greater Manchester, M68JP
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at firstname.lastname@example.org or send us mail to: 37 Park Road, Salford, Greater Manchester, M68JP
How it works and FAQs
At maus we provide a range of bespoke services and with no job too big or small, we understand that there are lots of things to consider before your project gets underway! Please find below just a few of our most commonly asked questions and more information about how to place an order.
We recommend looking through our upholstery price guide earlier in the catalogue (pg 7) to give you an idea of what your project might cost. Each upholstery quote we put together is completely bespoke, with each fabric collection differing in price. The prices in our upholstery section should be used as a guide only.
Upholstery is not always the most cost effective application when it comes to new furniture. It is however the most ecological, and the best way to renovate pieces you can’t live without when they come to the end of their life-span. These things should be considered before you embark on an upholstery project. If you’re unsure on whether or not a piece of furniture is ‘worth’ reupholstering, our team will be more than happy to advise. If you have a budget in mind for a project this should be put forward at the beginning of any enquiry as it will help our staff to correctly advise.
To request a quote we recommend that you send us pictures via email, one of our team will assess your furniture and put together an estimate. Once you recieve your quote, if you’re happy to go ahead, we will arrange an in person consultation with you, where one of our upholsterers will talk you through the process of selecting a fabric, advising you on collections that are specifically suitable for your project, and how each collection will effect the total price. Once you’ve made a fabric decision we’ll organise the collection/drop off of your furniture to one of our two Salford-based workshops. At this stage we’ll take a 50% deposit, and your furniture will be returned to you within 3-6 weeks depending on the size and complexity of the project. We ask that the full balance is paid prior to, or on receipt of your newly upholstered furniture.
As with our upholstery service we reccomend that you have a look through our curtains price guide earlier in the catalogue (pg 8) to give you an idea of how much your curtains might cost. We will ask you to provide us with dimensions and pictures of your window or opening, before advising which fabrics might work best as drapery for your specific project. For more bespoke work we may request a site visit before starting work, however once rough dimensions are provided we can get back to you with a quote.
Depending on the model number of your ercol furniture we may require the use of your old cushion covers as templates for your new covers. We do however stock the most common models in templates and may not require the use of your old cushions at all.
Replacement pirelli webbing is provided as a separate service and is not included in the price given in the price guide earlier in the catalogue (pg 11). Prices given allow for the use of a stain resistant upholstery linen in a variety of colour ways. Anything more bespoke will differ in terms of price.
Our styling packages give our customers the chance to discuss their brief with a member of our team during a face to face consultation. After hearing what you would like to acheive in your interior, our team will advise which package (bronze, silver, or gold) your project would be best suited to. When you have agreed upon a package budget we will begin to put together several mood boards, detailing styling ideas and specific bespoke products for your consideration. A second face to face consultation will then take place where final decisions on fabric, wallpaper, and other materials and accessories will be made. Once signed off and a more bespoke quote is agreed upon, a 50% deposit will be taken and we will deliver your products within 6-12 weeks.
As with all of our bespoke services, you will be invited to a quick face to face consultation to ensure we have understood and can properly represent your ideas. If you have reference material this should be brought to your consultation so that a member of our team can discuss with you. Desired dimensions are also important. For any complex or bigger projects, a site visit may be required. As with the rest of our bespoke work, after a price has been agreed, 50% of the balance is paid up front, with the other 50% payable on receipt.
All commercial enquiries should be sent via email, with as much detail as possible about the specific project. Please provide deadline expectations and budget if possible. If technical drawings are available they will help our team provide a more accurate quote.
Depending on the nature of the enquiry a site visit is usually required to avoid any delays and snags further down the line.
If you are acting on behalf of a client we are more than happy to facilitate consultation meetings where fabrics can be perused and briefs/budgets can be discussed. We can also arrange for sample packs to be sent out to the client at their address.